OVH US Support strives to be flexible and easily accessible for every user. Not every customer will have the same preference, so we provide multiple ways to contact us including; tickets, chats, and Twitter, to request support. The purpose of this tutorial is to walk you through how to contact our support team using whichever support channel works best for you.
Create a support ticket
First, log in using the OVH US Manager. Now, click on the Assistance option in the top-right corner of the page. Select Create a support request from the drop-down menu.
Use the "Service concerned:" drop-down to select a service or the "Other request" option to being creating a support ticket. Then, select a support option and category.
Next, click the Continue button to proceed. Use the "Subject" and "Message" portion of the form to provide a description of how Customer Support can assist you.
Initiate a Support Chat
First, log in to the OVH US Manager. Then, click the Chat button in the bottom-right corner of the page.
A chat pop-up window will appear. Begin the chat by entering a message in the "Type your message here" field. Press the
ENTER key to send your message to a member of our Support team.
Tweet us via Twitter
At OVH US, we allow our customers to contact support via Twitter. Send us a tweet @ovh_support_us. You will receive a Twitter response from one of our agents as soon as possible.
For account-specific information, we will send you a DM (Direct Message) with additional steps. Follow us on Twitter, @ovh_us, to get the latest updates about our company.
No matter which way you choose to receive support, you can rest easy knowing that your requests will reach the same excellent professionals. We invite you to take advantage of whichever method works best for you and we look forward to assisting you.